TICKETS

TICKET TIERS | FAQ

GENERAL QUESTIONS

When will I Love Anisong tickets go on sale?

FIRST DAY ONLINE SALE starting on May 27 at 10:00 am, online only at http://www.loket.com/afaid

What are the ticketing charges for the tickets?

Credit Card
• Convenient fee will be charged 3% + Rp. 5.000 of the ticket price.
• Convenient fee will not be refunded in case of cancellation of the event
ATM Transfer (All bank ATM Bersama and PRIMA)
• Convenient fee will be charged Rp. 5,000. Convenient fee will not be refunded in case of cancellation of the event

How will seats be assigned for VIP Packages and tickets?

Your seat number will be automatically generated by our ticketing system based on your purchasing date and time. The faster you purchased, you will get the best seat.
Seat numbers would only be made known upon wristband collection at the venue.

What sort of ticketing plan is being used for “I Love Anisong” concerts?

“I Love Anisong” concert VIP tickets are based on reserved seating. General Admission tickets are first-come-first serve and are free-standing.

Can I get a refund or exchange my tickets?

Please note that no refunds will be entertained under any circumstances. Once the transaction has been paid for and your e-tickets are e-mailed to you, no refunds, no cancellations or exchanges will be entertained. Please ensure that the number of tickets you wish to purchase is correct before finalizing the transaction.

Tickets are not transferable and may not be resold, nor redistributed or used for any commercial or marketing event, activity, promotion or purpose, without the prior written consent of SOZO and the ticketing agent. All rights reserved to cancel any Tickets that have been transferred or resold or redistributed or otherwise used without the prior written consent of SOZO, and to deny any such Ticket Holder entry.

PRE-EVENT QUESTIONS

How can I buy “I Love Anisong” concert tickets before the event?

You can buy the tickets at http://www.loket.com/afaid

How can I pay for my tickets to I Love Anisong?

ATM Transfer (Atm Bersama/Prima) and credit and debit cards (Visa/Mastercard) will be accepted as payment.

Is there any other way to purchase tickets other than through the website or via other payment methods like cash?

Ticket sales at physical outlets will be available at a later date.

I’m a foreigner, how can I purchase the concert tickets?

Tickets may be paid through credit card during your purchase online. You may collect your ticket at the designated ticketing counter at the venue on the event days. You can also purchase your ticket at the venue but is subject to availability.

How can I collect my “I Love Anisong” Concert ticket(s) if I purchased them online?

Tickets can be redeemed at the LOKET office and venue few days before the event. Opening times and location of the designated ticketing counters will be updated at a later time. Please note that you must print the e-Voucher and present your original Identity Card (photocopies will NOT be accepted). The name on the voucher MUST match the Identity Card. Vouchers with a different name from the Identity Card will not be accepted.

What if I have lost my e-ticket(s) or suspect that my e-mail has been compromised?

You can login to http://member.loket.com and resend again the e-ticket.

What is the period of time in which I must complete the transaction?

Must make payment within 3 hours. Your reservation will auto expire in 3 hours. We only accept payments via ATM Transfer (NOT THROUGH MOBILE BANKING, INTERNET BANKING, DEPOSIT). As for Credit Card, you must complete the payment within 15 minutes.

Do I have to register an account of loket.com site to purchase the tickets?

Not mandatory.

Is there any deadline in purchasing “I Love Anisong” concert ticket(s) before the event?

Online ticket sales will be cut off on a date to be determined at a later time. Ticket sales will be resumed on site, subject to availability.

I have booked “I Love Anisong” concert ticket(s) outside of the country, can I collect my tickets during the event day at the event venue?

Yes, collection is available at the venue.

EVENT QUESTIONS

Where will the collection point for Exhibition+Stage wristband and light stick at the venue be and what are the opening hours?

You can either redeem your tickets either at the venue or Loket’s main office or ticketing area is located outside Hall B3.

Loket Main Office Sales and Redemption Opening Hours:
• 12 Sep 2016 – 1pm to 7pm
• 13 Sep 2016 – 10am to 7pm
• 14 Sep 2016 – 10am to 7pm

Loket Main Office Address:
PT Global Loket Sejahtera, Office 88 Kota Kasablanka Lt 9,
Jl Raya Kasablanka kav 88, Jakarta 12870

Venue Ticket Sales and Redemption Counter Opening Hours:
• 15 Sep 2016 – 10am to 6pm
• 16 Sep 2016 – 8am to 8pm
• 17 Sep 2016 – 8am to 8pm
• 18 Sep 2016 – 8am to 8pm

Do I need to show anything to redeem the Exhibition+Stage wristband and lightstick?

If you are redeeming a ticket that is under you name, you will need to present:

  • Printed e-voucher (either colour or black and white)
  • Photo ID (ID card/ Passport/ Driving license/etc) used to purchase ticket. Name must match e-voucher.
  • Credit card used to purchase ticket, if a credit card was used for the purchase

If you are redeeming the ticket for someone else or someone bought the ticket for you:

  • Printed e-voucher (either colour or black and white)
  • Photocopy of the Photo ID (ID card/ Passport/ Driving license/etc) used to purchase ticket. Name must match e-voucher.
  • Photo copy of the credit card used to purchase ticket, if a credit card was used for the purchase
  • Signed and stamp letter of attorney from original purchaser
Will there be any on-site ticket sales for “I Love Anisong” ticket(s) on the day itself?

Ticket sales are available at the venue but are subject to availability.

What payment method can I choose for on-site ticket purchase?

Cash, Debit card and Credit Card.

How do I enter the concerts with my tickets?

Need to show and tap the wristband.

In which hall(s) will the concert be held?

The Concert will be held in JIE Expo Hall C3.

What time will the concerts start?

Doors will open at 6pm and the concerts will start at 7pm.

Am I allowed to take pictures or record videos during the concert?

All recording devices, inclusive of sound and visuals, are strictly prohibited. We reserve the right to remove those caught doing so from the hall without refund.

Can I move from my seat during the concert?

As a general rule, you may stand at where your seat is. However, leaving your seat to stand at another location, e.g. an empty seat, the aisle, etc, is not allowed at anytime during the concert. Persons who are found leaving their seats and standing at another location will be asked to return to their seats.
Repeat offenders will be removed from the concert.

Can “I Love Anisong” Concert tickets help me gain entry to the exhibition and/or stage?

Only purchasing the VIP and GA I Love Anisong tickets entitles you to Exhibition+Stage Access ticket(s). These tickets come in the form of a wristband and are to be worn at all times. Entitlements depend on the type of ticket(s) purchased.

Please note that all wristbands are to worn before entry into the exhibition area, stage area or concert area. Entry will be refused if wristbands are not worn before entry. Entry will also be refused if wristbands are worn loosely and can be slipped off easily.

Note that all prices mentioned in the FAQ and the AFAID website are in Indonesian rupiah currency.
• All overseas visitors may purchase their tickets through the ticketing agent’s website.
• For any queries pertaining to the purchase of I Love Anisong tickets through the ticketing agent, please call the ticketing agent Hotline at 021-21282126 / 021-21282127 or email [email protected] for assistance. Should you still encounter issues, please contact us at [email protected]

TICKET TIERS | FAQ