TICKETS

TICKET TIERS | FAQ

GENERAL QUESTIONS

When will I Love Anisong tickets go on sale?

Early Bird 3-Day VIP Package will go on sale on 24 Sep 2016, Sat at 10am, across all online, call centre and physical outlets and end on 7 Oct at 11.59pm or once sold out.

Normal 3-Day VIP Package, 1-Day VIP Ticket, 3-Day General Admission Package, 1-Day General Admission Ticket will go on sale on 8 Oct 2016 at 10am, across all online, call centre and physical outlets.

Please note each transaction is limited to a maximum of nine Packages/Tickets.

What are the ticketing charges for the tickets?

APACTix charges a standard booking fee to facilitate the processing of your ticket/item order and to cover any administrative costs associated with each ticket sale.
• $7.50 booking fee per 3-Day Package
• $4 booking fee per 1-Day Ticket

How will seats be assigned for VIP Packages and tickets?

All seats are system generated Best Available, you will not be able to select your own seats. Seats will be automatically assigned to you and made known after successful payment. The allocated row and seat will be reflected within the tickets and/or Ticket Purchase Confirmation E-mail sent to your registered e-mail address.

What sort of ticketing plan is being used for “I Love Anisong” concerts?

The “I Love Anisong” concerts are based on reserved seating for VIP tier and free standing for General Admission tier.

Can I get a refund or exchange my tickets?

Please note that no refunds will be entertained under any circumstances. Once the transaction has been paid for and your e-tickets are e-mailed to you, no refunds, no cancellations or exchanges will be entertained. Please ensure that the number of tickets you wish to purchase is correct before finalizing the transaction.

Tickets are not transferable and may not be resold, nor redistributed or used for any commercial or marketing event, activity, promotion or purpose, without the prior written consent of SOZO and the ticketing agent. All rights reserved to cancel any Tickets that have been transferred or resold or redistributed or otherwise used without the prior written consent of SOZO, and to deny any such Ticket Holder entry.

PRE-EVENT QUESTIONS

How can I buy “I Love Anisong” concert tickets before the event?
  • Online

    Visit www.apactix.com/events/detail/afasg16 to purchase tickets online.

    • Please do not hog seats or open multiple browsers to add seats to your cart. You only have 8-minutes time out period to complete a transaction. By opening multiple windows, you might lose your initial seats to other users on the buy ticket page.
    • Please note that your allocated seats would only be made known after payment has been processed and confirmed.
    • You must be logged into your account to make a purchase. You will have to register an account on the AFA ticketing website created by APACTix in order to make a purchase. This account is separate from other APACTix website accounts and cannot be used to purchase tickets from other APACTix ticketed events and vice versa.
  • Phone

    Phone number: +65 3158 8588
    Operation Hours:
    Monday to Saturday 10am – 8pm
    Sundays and public holidays 12pm – 8pm

  • Box Office

    Address:
    Singapore Indoor Stadium
    2 Stadium Walk
    Singapore 397691

    Operation Hours:
    Monday to Saturday 10am – 8pm
    Sundays and public holidays 12pm – 8pm

  • Outlets

    All SingPost outlets. Find out more on locations and operation hours at http://www.singpost.com/our-network/post-offices.html?catid=36&id=45

    • Please check and ensure that the outlet you want to purchase tickets from is open at the time of ticket launch.
    • Operating hours and days may vary from outlet to outlet.
    • Upon purchase at outlets, you will receive a print-out of the e-ticket(s).
How can I pay for my tickets to I Love Anisong?

We accept several methods of payment to accommodate your needs. We accept American Express, VISA, MasterCard and JCB via online and phone. In addition to the aforementioned credit cards, we accept cash and NETS at our box office and outlets.

Is there any other way to purchase tickets other than through the website or via other payment methods like cash?

Tickets are also available through our ticketing hotline +65 3158 8588, box office and outlets.

I’m a foreigner, how can I purchase the concert tickets?

You may either purchase through online at www.apactix.com/events/detail/afasg16 or call our hotline at +65 3158 8588 or e-mail enquiry@apactix.com for assistance.

How can I collect my “I Love Anisong” Concert ticket(s) if I purchased them online?

As we are using e-tickets for the event, there is no collection or delivery of tickets. No printing services or e-ticket retrieval services will be available at the event.

What if I have lost my e-ticket(s) or suspect that my e-mail has been compromised?

Kindly contact us at +65 3158 8588 or e-mail enquiry@apactix.com for assistance.

What is the period of time in which I must complete the transaction?

Each transaction is only valid for 8 minutes and your seats or tickets will only be held during this period of time. After which, the system will release the seats back into the system and make it available to the next buyer. Please complete your entire transaction during this period of time.

Do I have to register an account of APACTix’s site to purchase the tickets?

You would need to register an account on the AFA APACTix page with us prior to any purchase. Your account details will allow us to disseminate any event information to you in a timely manner. Please note that this account would be different from APACTix’s other ticketing pages, and accounts from other APACTix ticketing pages cannot be used to buy tickets from the AFA APACTix ticketing page.

Is there any deadline in purchasing “I Love Anisong” concert ticket(s) before the event?

This information will be updated as the event draws closer.

I have booked “I Love Anisong” concert ticket(s) outside of the country, can I collect my tickets during the event day at the event venue?

There will be no ticket collection points at the venue as we are using e-tickets for this event. You can print out the e-tickets before making your way to Singapore. You may also present the e-ticket on your mobile device, such as a phone or tablet.

At the event, you will need to present the e-ticket in order to redeem a wristband for entry into the event.

EVENT QUESTIONS

How do I enter the event with my tickets?

You would need to redeem a wristband for admission, with your e-ticket. You can enter the concert, main stage and exhibition with the same wristband. Please note that wristbands are colour-coded by day and tier.

Where will the collection point for my wristbands and light stick at the venue be and what are the opening hours?

The collection point will be located outside Hall 404, Level 4 of Suntec City Convention. Times and dates will be confirmed at a later date

Do I need to show anything to redeem the wristbands?

You will need to present your e-ticket at the collection area, either via print-out or on a mobile device. If you have purchased more than one ticket in a single transaction, all the wristbands have to be redeemed at the same time.

All collections must be made by the account holder. In the event that the account holder cannot make the collection, the person collecting on behalf of the account holder must be present a photocopy of their photo ID and a letter of authorization.

No printing services or e-ticket retrieval services will be available at the event.

Will there be any on-site ticket sales for "I Love Anisong" ticket(s) on the day itself?

This information will be updated as the event draws closer.

What payment method can I choose for on-site ticket purchase?

For “I Love Anisong” concert tickets, we accept American Express, VISA, MasterCard, JCB, cash and NETS. For Exhibition tickets, payment is strictly via cash only.

In which hall(s) will the concert be held?

The concerts will be held at Hall 406, Level 4 of Suntec City Convention CentreThe Concert will be held in JIE Expo Hall C3.

What time will the concerts start?

Doors will open at 6pm and the concert will start at 7pm, for all three days.

Am I allowed to take pictures or record videos during the concert?

All recording devices, inclusive of sound and visuals, are strictly prohibited. We reserve the right to remove those caught doing so from the hall without refund.

Can I move from my seat during the concert?

As a general rule, you may stand at where your seat is. However, leaving your seat to stand at another location, e.g. an empty seat, the aisle, etc, is not allowed at any time during the concert. Persons who are found leaving their seats and standing at another location will be asked to return to their seats.

Repeat offenders will be removed from the concert.

Please note that all wristbands are to worn before entry into the exhibition area, stage area or concert area. Entry will be refused if wristbands are not worn before entry. Entry will also be refused if wristbands are worn loosely and can be slipped off easily.

Note that all prices mentioned in the FAQ, AFA and AFA Ticketing website are in Singapore currency.

For any queries pertaining to the purchase of I Love Anisong tickets through the ticketing agent, please call the ticketing agent Hotline at +65 3158 8588 or write in at enquiry@apactix.com for assistance. Should you still encounter issues, please contact us at afa@sozo.sg.