TICKETING

Ticketing & Wristband Redemption Counter Hours

PHYSICAL TICKETING & WRISTBAND REDEMPTION COUNTERS
22, 23 NOV 2023
11:00AM SGT - 8:00PM SGT

24, 25, 26 NOV 2023
8:00AM SGT - 7:00PM SGT

For exhibition & concert timing information, please click here.

Exhibition Only

Available Ticket Types

All ticket prices are stated in Singapore Dollars (S$) and excludes booking fees.




(i) 3-DAY EXHIBITION ONLY - S$80 (Before Event*) / S$92 (During Event**)
Package includes: 3 x Exhibition Only Tickets (FRI, SAT & SUN)

DETAILS:
- Access to Exhibition Hall (A.K.A Akiba Town) includes: Exhibitor booths, Akiba Stage, Creators Hub, Cosplay Hub, Food Street and more!



(ii) EXHIBITION ONLY - S$28 per Day (Before Event*) / S$32 per Day (During Event**)
Package includes: 1 x Exhibition Only Ticket (FRI or SAT or SUN)

DETAILS:
- Access to Exhibition Hall (A.K.A Akiba Town) includes: Exhibitor booths, Akiba Stage, Creators Hub, Cosplay Hub, Food Street and more!




Before Event* refers to any tickets bought before FRI 24th Nov 2023.
During Event** refers to any tickets bought on FRI 24th, SAT 25th, SUN 26th Nov 2023.
Ticket sales will not take place during the event if tickets are sold out before event days.

Exhibition + Stage

Available Ticket Types

All ticket prices are stated in Singapore Dollars (S$) and excludes booking fees.




(iii) 3-DAY EXHIBITION + STAGE - S$110 (Before Event*) / S$125 (During Event**)
Package includes: 3 x Exhibition + Stage Tickets (FRI or SAT or SUN)

DETAILS:
- Access to Exhibition Hall (A.K.A Akiba Town) includes: Exhibitor booths, Akiba Stage, Creators Hub, Cosplay Hub, Food Street and more!
- Access to Stage Hall (AFA DAY STAGE Programs) - Exclusive Licensed Contents Showcase, International Guests and more!



(iv) EXHIBITION + STAGE - S$38 per Day (Before Event*) / S$43 (During Event**)
Package includes: 1 x Exhibition + Stage Ticket (FRI or SAT or SUN)

DETAILS:
- Access to Exhibition Hall (A.K.A Akiba Town) includes: Exhibitor booths, Akiba Stage, Creators Hub, Cosplay Hub, Food Street and more!
- Access to Stage Hall (AFA DAY STAGE Programs) - Exclusive Licensed Contents Showcase, International Guests and more!




Before Event* refers to any tickets bought before FRI 24th Nov 2023.
During Event** refers to any tickets bought on FRI 24th, SAT 25th, SUN 26th Nov 2023.
Ticket sales will not take place during the event if tickets are sold out before event days.

Exhibition + Stage + Concert Ticketing & Benefits

Available Ticket Types

All ticket prices are stated in Singapore Dollars (S$) and excludes booking fees.




(i) 3-DAY VIP (CAT 1) SEATED - S$588 [SOLD OUT]
Package includes: 3 x CAT 1 Tickets (FRI, SAT & SUN)

BENEFITS:
- Premium VIP Collector Items (AFA 15th Anniversary Commemorative Lumica Penlight, VIP Pass + Lanyard, Exclusive 3-Day Event Poster)
- Best Viewing Position (Close to Stage)
- Ballot Chance for Artiste Signed Poster (For Fri & Sun ticket-holders only)
- Ballot Chance for hololive Meet Post-card Pack (For Sat ticket-holders Only)
- Exclusive Event Poster
- Fast Lane into AFA Singapore 2023
- Access to Exhibition & Stage Access for the day



(ii) CAT 1 SEATED - S$198 per Day (Before Event*) / S$208 per Day (During Event**)
Package includes: 1 x CAT 1 Ticket (FRI or SAT [SOLD OUT] or SUN [SOLD OUT])

BENEFITS:
- Best Viewing Position (Close to Stage)
- Ballot Chance for Artiste Signed Poster (For Fri & Sun ticket-holders only)
- Ballot Chance for hololive Meet Post-card Pack (For Sat ticket-holders Only)
- Exclusive Event Poster
- Fast Lane into AFA Singapore 2023
- Access to Exhibition & Stage Access for the day



(iii) CAT 2 SEATED - S$178 per Day (Before Event*) / S$188 per Day (During Event**)
Package includes: 1 x CAT 2 Ticket (FRI or SAT [SOLD OUT] or SUN)

BENEFITS:
- Ballot Chance for Artiste Signed Poster (For Fri & Sun ticket-holders only)
- Ballot Chance for hololive Meet Post-card Pack (For Sat ticket-holders Only)
- Exclusive Event Poster
- Fast Lane into AFA Singapore 2023
- Access to Exhibition & Stage Access for the day



(iv) CAT 3 SEATED - S$158 per Day (During Event*) / S$168 per Day (During Event**)
Package includes: 1 x CAT 3 Ticket (FRI or SAT [SOLD OUT] or SUN)

BENEFITS:
- Exclusive Event Poster
- Fast Lane into AFA Singapore 2023
- Access to Exhibition & Stage Access for the day





Before Event* refers to any tickets bought before FRI 24th Nov 2023.
During Event** refers to any tickets bought on FRI 24th, SAT 25th, SUN 26th Nov 2023.
Ticket sales will not take place during the event if tickets are sold out before event days.

Concert Benefits

Concert Ticketing F.A.Q

General Questions

What are my ticket options for the event?

You will get one e-ticket for each day. Buying a three-day package will give you three e-tickets. Please note that at the event, you still need to redeem a wristband for actual admission into the venue grounds. You are strictly required to show the live e-ticket on your phone. Screenshots of tickets will not be entertained. 

If the 3-DAY VIP (CAT 1) SEATED ticket package is sold out, will the CAT 1 SEATED $198 / DAY ticket packages be sold out as well?

Yes, the CAT 1 SEATED $198 / DAY ticket package will no longer be available if the 3-DAY VIP (CAT 1) SEATED ticket packages sell out.

3-DAY VIP ticket holders can enjoy first dibs for the best views during the exclusive ticketing period starting 20th September 2023, 12:00PM (Singapore Time).

How many tickets can 1 person buy?

Each person can buy up to 10 tickets per transaction.

Are there ticketing charges for the tickets?

Ticketmaster charges a standard booking fee to facilitate the processing of your ticket/item order and to cover any administrative costs associated with each ticket sale.

How will seats be assigned for tickets?

The “AFA x I LOVE ANISONG”, “AFA x hololive Meet”, and “AFA x SACRA MUSIC FES.” concerts are based on assigned reserved seating, divided into CAT 1, CAT 2 and CAT 3 tiers. Row and seat numbers will be stated on the tickets and/or the Ticket Purchase Confirmation e-mail that will be sent to your registered e-mail address.

All seats are system allocated Best Available, you will not be able to select your own seats. Seats will be automatically assigned to you and made known after successful payment.

Can I get a refund or exchange my tickets?

Please note that no refunds will be entertained under any circumstances. Once the transaction is completed successfully, no refunds, cancellations or exchanges will be entertained. Please ensure that the number of tickets you wish to purchase is correct before making payment.

Tickets are not transferable and may not be resold, nor redistributed or used for any commercial or marketing event, activity, promotion or purpose, without the prior written consent of SOZO and the ticketing agent. All rights reserved to cancel any Tickets that have been transferred, resold or redistributed or otherwise used without the prior written consent of SOZO, and to deny any such Ticket Holder entry.

SOZO and the ticketing agent do not endorse any third party proxy ticket buying services nor provide customer service for ticket holders who availed of such services.

May I know the performance order of the concert day?

We are unable to reveal the performance order of the program.

Are there any photo opportunities with the artistes?

There are no photo opportunities with the artistes.

Can I pass gifts to the artiste?

You can try passing the gift to the artiste during their autograph session (excluding AFA x hololive Meet on Saturday). However, whether they choose to accept is up to each artiste. Schedules for autograph sessions will be announced at a later date.

I would like to send a flower stand display, how can I do so?

This is granted on a case-by-case basis. Please send an e-mail to [email protected] to discuss.

Pre-Event Questions

How can I buy “AFA x I LOVE ANISONG”, “AFA x hololive Meet”, “AFA x SCARA MUSIC FES.” tickets before the event?

ONLINE
Visit https://ticketmaster.sg/activity/detail/23_afasingapore to purchase tickets online.

– Please do not hog seats or open multiple browsers to add seats to your cart. You only have an 8-minutes time out period to complete a transaction. By opening multiple windows, you might lose your initial seats to other buyers.

– Please note that your allocated seats will only be made known after payment has been processed and confirmed. You will not be able to remove individual seats from your cart. The entire cart has to be emptied. You may not get the same seats back when adding new seats to your cart.

– You must be logged into your account to make a purchase. You will have to register an account on the Ticketmaster website in order to make a purchase. Please create an account before you make your purchase.

– VISA, Mastercard and JCB debit and credit cards are accepted for online payment.

– Please note that the Ticketmaster payment system will require the use of a one-time authentication password in order for the check-out to go through. Please check with your bank that your account has one time password authentication enabled for all online transactions.

HOTLINE

– Call +65 3158 8588

Operating Hours:
    Monday to Saturday (10am – 6pm)
    Sunday and Public Holidays (Closed)

PHYSICAL OUTLETS

ALL SINGPOST OUTLETS
Find out more on locations and operation hours at http://www.singpost.com/list-of-post-offices

– Please check and ensure that the outlet you wish to purchase tickets from is operating at the time of ticket launch.

– Operating hours and days may vary from outlet to outlet.

– Upon successful purchase at outlets, you will receive a print-out of the Print-at-Home Ticket(s).

What payment methods are available for ticket purchases?

Ticketmaster accepts VISA, Mastercard, AMEX, CUP and JCB debit / credit cards and Grabpay, Atome, ApplePay, WeChatPay and GooglePay mobile payments via online and phone, cash and NETS at all their outlets.

I'm a foreigner, how can I purchase the “AFA x I LOVE ANISONG”, “AFA x hololive Meet”, “AFA x SCARA MUSIC FES.” tickets?

You may either purchase through online at https://ticketmaster.sg/activity/detail/23_afasingapore or call Ticketmaster hotline at +65 3158 8588.

What if I have lost my e-tickets or suspect that my e-mail has been compromised?

Kindly contact Ticketmaster at +65 3158 8588 or e-mail [email protected] for assistance.

Do I have to register an account on Ticketmaster's site to purchase the tickets?

You must be logged into your account to make a purchase. You will have to register an account on the Ticketmaster website in order to make a purchase. Please create an account before you make your purchase. Your account details will allow us to disseminate any event information to you in a timely manner.

When will ticket sales stop?

Ticket sales will continue until they are sold out.

I have booked “AFA x I LOVE ANISONG”, “AFA x hololive Meet”, “AFA x SCARA MUSIC FES.” ticket(s) outside of the country, can I collect my “tickets” during the event day at the event venue?

It is an electronic ticket that will be made available in your Ticketmaster account. Each ticket contains a unique barcode that can only be scanned at the venue once. Please ensure you download the PDF or print all pages of each attachment if you buy more than one ticket at a time. Alternatively, you may present the e-ticket/s in your Ticketmaster account directly on your mobile devices. Do note that screenshot/s or photo/s of ticket/s are not accepted.

An E-ticket would be required for the redemption of each event Wristband.

How do I register for autograph balloting and how do I know when I have won?

A ballot application form will be posted on our website and social media at a later date. Results will be announced on our website and social media once they are ready.

How do I collect VIP Collector Items and Balloted Items?

Collection arrangements will be announced at a later date.

Event Questions

How do I enter the event with my tickets?

You will need to redeem a wristband for admission with your concert ticket (e-ticket). With the wristband, you can enter the concert, main stage and exhibition area. Please note that wristbands are colour-coded by day and tier.
Please keep the e-ticket for verification of the seat number during the show.

Please keep the e-ticket for verification of the seat number during the show.

Will there be any on-site ticket sales for“AFA x I LOVE ANISONG”, “AFA x hololive Meet”, “AFA x SCARA MUSIC FES.” ticket(s) on the day itself?

You can purchase tickets on-site as long as they have not been sold out before the event.

What payment method can I choose for on-site ticket purchase?

For “AFA x I LOVE ANISONG”, “AFA x hololive Meet”, “AFA x SCARA MUSIC FES.”concert tickets, Exhibition and Exhibition+Stage tickets, we accept VISA, Mastercard, AMEX, CUP and JCB debit / credit cards and Grabpay, Atome, cash and NETS.

In which hall(s) will “AFA x I LOVE ANISONG”, “AFA x hololive Meet”, “AFA x SCARA MUSIC FES.” be held?

The concert will be held at Hall 406, Level 4 of Suntec Convention and Exhibition Centre.

What time will “AFA x I LOVE ANISONG”, “AFA x hololive Meet”, “AFA x SCARA MUSIC FES.” start?

AFA x I LOVE ANISONG FRI – 5.30pm Door Open 6.30pm Concert Start

AFA x hololive Meet SAT – 6pm Door Open 7pm Concert Start

AFA x SCARA MUSIC FES. SUN – 6pm Door Open 7pm Concert Start

How long is “AFA x I LOVE ANISONG”, “AFA x hololive Meet”, “AFA x SCARA MUSIC FES.”?

Each night’s program will last approximately three hours per day, subjected to the organizers’ discretion.

Am I allowed to take pictures or record videos during the concert?

All recording devices, inclusive of sound and visuals, are strictly prohibited. We reserve the right to remove those caught doing so from the hall without refund.

Can I move from my seat during the concert?

As a general rule, you may only stand where your seat is. Leaving your seat to stand at another location, e.g. an empty seat, the aisle, etc, is not allowed at any time during the concert. Persons who are found leaving their seats and standing at another location will be asked to return to their seats.

Repeat offenders will be removed from the concert.